XJ Help Desk
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Helpdesk is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform. Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With Helpdesk you can easily link tickets with corresponding orders in order to make support process more efficient. The extension is designed to put your customer service in good order, and it offers all the crucial means for achieving this goal. With the extension, you can make sure that every single inquiry is taken care of timely, and no aspect is omitted or lost.
- Customer can create a ticket via contact us form.
- Customer can attach files.
- Admin can allow a customer to select a department and priority of a ticket in the form.
- Customer create a ticket or reply to a ticket.
- Admin see the list of tickets from customer account.
- Customer can submit a ticket from Customer My account.
- Admin can see list of tickets and assign ticket to another departments.
- Admin can see ticket history.
- Admin can add internal comment to ticket.