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What are the benefits of an eCommerce virtual assistant?

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Harshal Shah
August 28, 2020

First of all, we need to understand what an eCommerce virtual assistant is. You might have hired virtual assistants in the past for various administrative or data entry jobs for your business and you might confuse them with eCommerce virtual assistants. However, they both are different with different responsibilities. An eCommerce virtual assistant is one who is a contractor hired by you to perform some eCommerce business operations and tasks on your behalf. The task might be anything from making monthly sales reports to inventory management to SEO services for your product pages.

The concept of hiring an eCommerce virtual assistant is feasible and it has earned quite a good popularity across the globe. Even small and new eCommerce entrants are nowadays hiring virtual assistants for marketing and logistics support. These virtual assistants for eCommerce are professionals with sheer expertise in the domain and also have resources to cater to your business needs. They will leverage their expertise to offer you relevant and cutting edge solutions for your business.

Let’s discuss some of the benefits of these eCommerce virtual assistants.

1. Helps to manage the store efficiently

One of the most promising benefits of hiring virtual assistants for eCommerce is they help run and manage the store efficiently. From sorting, organizing and categorizing the products, they can also update discount coupons and offers on products as per your request. They will also update and upload details provided by you about the inventory, stock, and logistics. They are experts at working with different eCommerce platforms such as WordPress and Shopify and offer impeccable technical support as well.

2. Hire the best brains

One of the reasons why eCommerce virtual assistants are preferred more is you don’t need to train them to perform specific operations and processes. They are well-trained and experienced professionals with the latest information and knowledge about the domain and will leverage their expertise to offer you the best, proficient, and superior services. Whether you have a multi-vendor eCommerce marketplace or a niche-based store, they are capable of handling both of them. You can expect them to perform various technical or nontechnical operations without any errors or omissions.

3. High-quality content creation and submission

Some of the eCommerce stores have thousands of product pages from different niches and adding product details in all of these products is a tough task, especially when you have limited in-house resources. However, with expert virtual assistants, it can be as flawless as smooth sailing. These virtual assistants will come up with quality content that is original, highly readable, and engaging, and informative. From product descriptions to uses and features, they will take care of everything. In addition to that, they can also add tags and configure pop-ups on eCommerce platforms.

4. Managing products on multi-vendor marketplaces

If you are an online seller and want to sell your product on a multi-vendor e-commerce marketplace such as Amazon or eBay, these eCommerce virtual assistants can make it possible. From account setup to product page creations to managing various e-commerce aspects, you can expect all the services under one umbrella. Not just adding product details and images, your eCommerce virtual assistant can also manage and maintain your refunds, sales, returns, and order cancellations on the dashboard of the store. All you need to do is to focus on inventory and logistics and leave everything on these assistants.

5. Order management and monthly reports

Administrative responsibilities just kill your appetite as they are hard to perform and require so much effort and money to accomplish. Order management and monthly reporting are two areas that are pain points of most of the eCommerce businesses. You don’t need to have an in-house team of accountants and administrators and these eCommerce virtual assistants would perform these tasks for you. Not just that, they are experts at making detailed reports and presentations to give you a clear glimpse of what is happening in your store. Furthermore, they can also manage your ERP software by regularly updating the details of the products and other crucial information. Hiring virtual assistants is the wisest thing you will do.

6. Customer support

Do you appreciate it when companies don’t offer good customer service even after you have hired their services? Remember, poor customer service can turn anyone off. You cannot neglect the importance of quick, relevant, and efficient customer services. However, because you don’t have enough resources to manage customer support operations, you can hire eCommerce virtual assistants to handle all the customer support operations. From live chat to calls to emails, these virtual assistants will proactively help the customers when they have issues, concerns, or questions.

7. Digital marketing services

No business can survive in this era without digital marketing. Whether you are a local shop owner or a well-established business owner, you need to have a solid digital marketing strategy to reap all the benefits it has to offer. Ecommerce virtual assistants can design and implement the digital marketing strategy for your business.

8. Blog and content creation services

Ecommerce virtual assistant companies have their content writing teams that can write high-quality, highly readable, original, engaging, and informative articles and blogs for your eCommerce store. Well, it is the part of your SEO services and you can see your brand ratings on the top of the search engine results. Not just blogs, you can also expect other content creation services such as images, infographics, videos, vlogs, and brochures for your products.

9. Social media account management

Last, but not the least, you can also expect eCommerce virtual assistants to help you with the creation and management of your social media accounts on platforms such as Facebook, Twitter, Instagram, Pinterest, LinkedIn, and YouTube. These platforms can give a paradigm shift to your business by leveraging the power of social media platforms to create awareness of your brand. From daily posting to auditing to replying to customers’ comments and messages, eCommerce virtual assistants will ensure that you get the maximum benefits from your social media marketing strategy.

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