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Who are an e-commerce virtual assistant and its advantages?

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Pankaj Sakariya
April 17, 2020

Across the globe, the trend of hiring ecommerce virtual assistants has become popular from quite some time. You can read online blogs and articles related to how virtual assistants can help you in managing your ecommerce business and the list goes on. Even small ecommerce companies are looking for ecommerce virtual assistants to get benefited from them. Well, the idea behind hiring them is quite interesting and in this post, we will discuss in length about who virtual assistants are and how they can help an ecommerce business.

Who is an ecommerce virtual assistant?

The concept of online shopping has thrived like anything and millennials simply love to place their orders online rather than visiting malls and supermarkets. It adds comfort, convenience and luxury to the people’s lives and the industry is growing rapidly and the competition is increasing too. Customers have so many brands to choose from and here, you must have something unique to offer to them to lure. In addition to that, you have to keep a sharp eye on details to manage your ecommerce business too. While working on marketing and promotion campaigns, you need to manage your products, inventories, sales and other crucial business things. Hiring an ecommerce virtual assistant makes a perfect sense here.

An ecommerce virtual assistant or a team of virtual assistants would work as your employees to help you manage your ecommerce business and to ensure that all things and processes run smoothly and efficiently. From product management to inventory management to discount and coupons offer management, they will work on your actionable insights and make the life easy for you. Not just that, smart virtual assistants also know how to handle different ecommerce platforms such as WordPress or Shopify or Woocommerce. You can expect a wide array of services from them.

Some of the advantages of hiring ecommerce virtual assistants are:

Hire professionals to do your job

When you hire ecommerce virtual assistants, you don’t need to train them as you would to your employees. These assistants are well-trained and possess sheer expertise in handling ecommerce businesses. You can rest assured that all the tasks assigned to them will be taken care of efficiently as they are trained professionals with sharp eyes on details. Apart from technical expertise, they can handle multivendor ecommerce store and niche-based store too. Hiring them would mean more seamless tasks and improved productivity.

Engaging and readable product content

Product descriptions play a pivotal role when it comes to making buying decisions. A customer would read the description before making a final decision and these virtual assistants can come up with impeccable product content that is flawless, covers all the details including features of the products and uses. It will lure the customers with the writing style and encourage them to buy the products. In addition to that, you can also expect them to add tags and configure popups on ecommerce platforms.

End-to-end Product management

Furthermore, these ecommerce virtual assistants are experts at comprehensive product management including uploading and managing products. All you need to do is to give them product images and details and they will do the rest. From account configuration to product displaying, they will leave no stones unturned. Also, they will maintain returns, refunds, order cancellations and sales on the dashboard.
Reports generation and order management

This is the most important benefit of hiring ecommerce virtual assistants. From order management to creating monthly reports for various sales components, they will do everything for your business. You don’t need to hire manpower to handle the reports and order management as these virtual assistants will do that seamlessly and efficiently. Also, they can handle your ERP software by making entries of your products and sales information. Also, they are expert to manage spreadsheets too. Choose a medium of your preference and they will work accordingly.

Virtual receptionists

Customer care service plays a crucial role in the ecommerce business and you cannot ignore it. These virtual assistants can turn into virtual receptionists too if you want. They are flawless as communicators and you can expect them to serve your customers politely and with the utmost professionalism. Whether it is a chatbox or a phone call, they will handle your customers like a pro and solve their issues and concerns immediately and assist them to improve their store experience. Furthermore, you don’t need to hire any additional resources to serve your customers. It is a time and cost-effective solution for you.

Wrapping up

Ecommerce virtual assistants can handle an entire ecommerce store and ensure that all the processes run smoothly and seamlessly without any errors. Apart from that, they can write press releases and blogs for you too. Some ecommerce virtual assistants handle your digital marketing campaigns too. In short, these virtual assistants are the need of the hour for ecommerce businesses as they are available with tons of benefits.