- Elsner Technologies’ Authorized Zoho Partner Credentials
- Two Zoho Projects Worth a Closer Look
- Auscorp IT: Two Stores, One Inventory Setup
- Hocco Ice Cream: CRM and Customer Follow-Up
- A Connector You Can Review Before a Project
- Working With an Authorized Zoho Partner
- Questions for Your Authorized Zoho Partner
- Frequently Asked Questions
- Have a Zoho Project in Mind?
Elsner Technologies is an authorized Zoho partner. We help teams set up Zoho CRM, connect it with other applications and build workflows around the way their teams work. For example, our published work covers Hocco Ice Cream, Auscorp IT and a WooCommerce connector on Zoho Marketplace.
100+
Zoho projects completed
10+
Zoho professionals
7+
years of Zoho experience
These figures come from our Zoho development services page. Below, you can check the partner listing and look at some of the work behind those numbers.
Elsner Technologies’ Authorized Zoho Partner Credentials
You’ll find Elsner Technologies Pvt. Ltd. in the official Zoho Partner Directory. Use that listing to verify our status as an authorized Zoho partner.
There is a separate question, though: have we worked on the sort of problem you need to solve? A CRM project for a customer service team has little in common with a stock feed for an online store. Both may involve Zoho, but the day-to-day work is different. That’s why we’ve included named projects here, with the applications and requirements involved.
Two Zoho Projects Worth a Closer Look
Auscorp IT: Two Stores, One Inventory Setup
The Auscorp IT project involved two WooCommerce stores and two suppliers. Zoho Inventory sat at the centre of that setup.
In this case, two suppliers meant two ways of getting data. For Dynamic Supplies, Elsner Technologies used file feeds through SFTP, CSV and XML; there was no API to connect to. Ingram Micro did have an API. As a result, the stores could draw on shared product, price and stock data.
Meanwhile, orders needed their own logic. A basket might contain a Dynamic Supplies item, an Ingram Micro item and something available in-house. The split-order logic dealt with that mix. The case study also covers purchase orders, shipping confirmations and the handling of discontinued products.
Next, read this case study with your own order flow in mind. Follow a purchase from checkout through to the supplier and shipping confirmation. You can then compare the published setup with the exceptions your store needs to handle.
Hocco Ice Cream: CRM and Customer Follow-Up
Our Hocco Ice Cream case study covers Zoho CRM, Flow and Forms, with WhatsApp integration and dashboards. The work also covered case creation, customer contact and reports on lead conversion and case resolution.
First, think about what you’d want to see in those reports. A sales manager might need to know where enquiries stop moving; a service manager might be looking for cases still waiting for a response. Those are different questions. So we first need to know what the manager wants to learn. Then we can decide what data the CRM should collect.
A Connector You Can Review Before a Project
You can also find a product developed by Elsner Technologies on Zoho Marketplace: the WooCommerce Connector for Zoho Inventory. Specifically, the listing covers products, customers and orders.
Next, check that scope against your own store. A connector may cover the transfer you need. However, each store may use it in a different way. Also, check any supplier feeds, approvals and shipping rules on their own. The Auscorp example shows how much wider an integration can become when several suppliers and stores are involved.
Working With an Authorized Zoho Partner
You may be opening Zoho for the first time. Or you may have used it for years and reached a point where one workflow is holding things up. For example, here are some of the requests we can discuss:
| Your situation | Work to discuss |
|---|---|
| Salespeople work outside the CRM | Fields, layouts, pipeline stages and workflow rules |
| A process needs a separate application | Zoho Creator forms, approvals and custom applications |
| Teams copy data between applications | Connections for customer, product, order and stock records |
| You’re moving from another system | Data mapping, cleanup requirements and migration |
| The setup works, but users need help | Training, configuration changes and support |
In practice, some changes only need a setting or a new field. However, other tasks will need custom code. Our Zoho CRM customization guide explains the options in more detail.
Questions for Your Authorized Zoho Partner
A broad brief such as ‘automate our sales process’ leaves a lot unanswered. Instead, pick one enquiry or order and describe what your team does with it. Also, include the spreadsheet, the approval email and any data you enter twice. That detail makes the first conversation much more useful.
The original record:
point out where the customer or order is first entered. If another team keeps a copy elsewhere, include that too.
The handover:
explain who takes over, what they need to receive and how they know the work is ready for them.
The exception:
show us a situation that causes trouble today. It might be a changed order or a duplicate customer record.
Finally, keep those examples for the review stage. You can walk through them again once a solution has been proposed and see whether it covers the work you described.
Frequently Asked Questions
Is Elsner Technologies an authorized Zoho partner?
Yes. Our company appears in Zoho’s Partner Directory. Use the listing linked above to verify the status.
Can you improve a Zoho setup we already use?
Yes. We can discuss the current configuration, integrations and user needs before agreeing on the changes. So you don’t need to start with a new implementation brief.
How do we get an estimate?
First, share the current setup and the changes you have in mind. We need to know which apps, data and connections are involved. Then we can work out an estimate for the project.
Have a Zoho Project in Mind?
Have a process you’d like to talk through? Send us a brief description of the problem and the applications your team uses. Let’s look at what the project would involve.
