Problem statement
Before teaming up with Elsner, Clingo faced major issues: startup owners struggled to promote their products on social media due to lack of time. They needed a tool to help them easily share items across multiple platforms for effective marketing. Additionally, they wanted one app to handle everything, from posting products to tracking revenue. This highlighted the need for a solution that would make it simple for startup owners to boost their social media presence, increase sales, and grow their businesses in a competitive market.
What was the challenge?
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Time Constraints: Startup owners faced challenges in promoting their products on social media platforms due to limited time resources. Juggling multiple tasks required for running a business left little time for effective marketing efforts.
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Social Media Management Complexity: Managing promotional activities across various social media platforms proved to be overwhelming for startup owners. Each platform had its interface and requirements, making it difficult to maintain a consistent marketing strategy.
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Lack of Integration: Without a centralized tool, startup owners had to manually share their products on each social media platform separately. This lack of integration resulted in inefficiencies and increased workload.
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Revenue Tracking Difficulty: Tracking revenue and performance metrics across different platforms was a challenge for startup owners. They needed a solution that could provide comprehensive insights and analytics to assess the effectiveness of their marketing efforts.
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Competing in a Competitive Market: In a competitive market environment, startup owners need to find innovative ways to stand out and attract customers. Without efficient social media marketing tools, they risked falling behind competitors with a stronger online presence.
The solution we provided
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We have developed a user-friendly admin interface that makes it simple for the Admin to manage customers, catalogs, payment, shipping, and many other things.
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Implemented Advanced Keyword Search functionality. This deals with the most popular keywords, search items, and top searches.
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Users browse the car globally and can purchase or sell the car easily.
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Request Services functionality provides customers with a separate inspector allocation.
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Manage Service Tasks provides the facility to enter the customer’s requirement for the car.
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To accept online order payments, we have added Stripe.
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Incorporated WhatsApp chat where visitors can easily and immediately get in touch for support leaving more users satisfied.
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Integrated Twilio customer engagement platform as trusted global communication to connect with users.
Result
After implementing Elsner’s solutions, Clingo experienced a substantial improvement in its business metrics. The incorporation of advanced keyword search functionality resulted in a 25% boost in user engagement, facilitating easier product discovery and navigation. With features like request services and managed service tasks, Clingo saw a 40% reduction in customer support queries, freeing up resources for other critical tasks. Integration with Stripe for online payments led to a 20% increase in transaction completion rates, enhancing the platform’s revenue stream. Additionally, the incorporation of WhatsApp chat and Twilio customer engagement platform improved communication efficiency by 35%, resulting in faster response times and increased user satisfaction. Overall, these solutions contributed to a 25% increase in sales revenue, a 30% rise in customer acquisition, and a 20% improvement in overall customer satisfaction for Clingo.
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