Project Introduction

Solution Provided

Customer management and satisfaction is one of the key aspects of Service Industry. Happy customer’s leads to increased revenue, considering these as the major aspect of E-commerce, Elsner developed a marketplace for managers, saloon staff and users.

• We have provided online booking system with order management using WooCommerce. Appointment management is with accept, cancel(refund) and reschedule options.
• Email, SMS and website notifications for all users on each single process. Administrators can easily manage services, professionals’ profile and booking through their admin panel.
• Efficient interface ensured that customers can directly book and update queries without taking IT support.
• Smart use of maps to give complete idea of how far the saloon is and route to facilitate easy reach to professional centre.
• Analytics and reports for better business insights.