Learn the Differences Between Magento and SAP Hybris: Which One’s Better?

Magento Vs Hybris

When it is about picking an eCommerce platform to get along with your online business idea, you ought to consider a lot of factors. The two options that come with convincing features or functionalities include Magento and SAP Hybris. These two platforms are highly sophisticated for you to run your eCommerce store.

It’s always difficult to choose one among the two because you fail to make an in-depth comparison of SAP Hybris vs Magento. Both of these platforms have their share of loose ends too, which might be a point of consideration for you to decide on the ultimate one for your business.

Therefore, this article is curated to offer you an in-depth insight into the crucial factors that will compare SAP Hybris vs Magento and give you the major differences between these two platforms. In the end, depending on what meets your requirements the most, you can make your final decision.

So, let’s get along with this article and address the major differentiating factors with respect to SAP Hybris vs Magento and put an end to the debate of which one’s better for your business.

What is the General Difference Between Magento and SAP Hybris?

Before diving deeper into the core differences with respect to

SAP Hybris vs Magento, you must get an insight into the definition of both platforms. 


Magento is undoubtedly one of the widely known eCommerce platforms that is used by a lot of businesses for creating or managing online stores. Since its emergence in 2008, custom Magento eCommerce development has earned its reputation in the industry. Moreover, the platform is also continually upgrading to provide better features and functionalities to the business owners as well as the end-users.


SAP Hybris Commerce is better known as a luxury platform for eCommerce businesses. It is most likely preferred only for running large-scale enterprises. SAP Hybris Commerce is backed by its plethora of tools, ideal for creating, optimizing and managing your online stores. Being specific to established enterprises, the SAP Hybris eCommerce platform isn’t that prominent among budding entrepreneurs.

What are the Differences Between Magento and SAP Hybris?

Now that you know the general difference in definition associated with SAP Hybris vs Magento, let’s get along with the differences between the two based on specific factors. This way, you will finally be able to decide whether you want to go with SAP Hybris or Magento 2 development services for your eCommerce project:

1. Customization Flexibility

Customisation Flexibility

While deciding whether you want to get along with SAP Hybris or Magento 2 development services, you must take the scope of customization as a priority consideration. With custom Magento eCommerce development, you get complete control of your sales channel.

It means you will be able to change the design, content or any other site element without much of a hassle. Not only that, but you can also tailor your Magento 2 development services to get you custom extensions for enhancing the store functionalities and running data analysis for optimizing websites based on performance metrics.

On the other hand, when it comes to SAP Hybris commerce, the customization flexibility is minimal. It comes with a multi-layered interface, for which it takes a lot of expertise and time to integrate custom changes. You ought to hire the SAP Hybris eCommerce experts with an understanding of all the tiers of this platform to help make the required changes.

In accordance with that, there’s one highlighted feature of SAP Hybris Commerce, which is the flexibility of store design with the use of various templates. You can connect with your SAP Hybris experts to help you integrate a default template or create a custom one on demand. This way, you can add uniqueness to your SAP Hybris store!

2. Scalability Quotient

Scalability Quotient

As you know, scalability is quite essential for you to consider while you are in a dilemma about choosing either Hybris or Magento 2 development services. And that’s because the scalability quotient of a platform is directly related to your store expansion capacity. Custom Magento eCommerce development has the upper hand in this comparison factor!

And that’s because it’s highly adaptive, resilient and agile! On the other hand, SAP Hybris Commerce comes with a very rigid architecture, where scaling your business might get tough over time. Not only that but if you compare Magento 2 vs Hybris, the latter is less user-friendly.

Comparatively, the customizations on SAP Hybris take more time and demand more effort when compared to the custom Magento eCommerce development approach. Due to this, you will find yourself to be limited in the level of scalability. For building a Hybris website, it takes around a few weeks or months, depending on what your unique needs are.

But that’s not the case when you seek Magento 2 development services, as your scalability is limitless with this platform due to its open-source nature. The developers will have complete control over modifying or improving your store functions. There are diverse pre-developed extensions for you to upgrade or personalize your online store.

In case you don’t find a relevant pre-developed extension in the official or third-party marketplaces, you can hire a Magento developer and get them to create custom extensions as well. Thus, there is no limitation on the scalability quotient when you opt for custom Magento eCommerce development over SAP Hybris. With Magento, you will be able to provide a commendable shopping experience to your customers.

3. Usability Quotient

Usability Quotient

When you compare Magento 2 vs Hybris, you must know that both of these platforms will need exceptional coding and development knowledge for building an online store. When you hire a Magento developer, you gain access to a lot of features and back-end support for creating, running and managing your store.

On the other hand, the SAP Hybris eCommerce platform comes with no such assistance tool for the developers or store users that can ease the back-end accessibility. You will indeed need ecommerce professionals to configure the backend of your store, irrespective of the platform you choose. But, the platform with better accessibility and usability will get you a store faster.

Thus, upon comparing Magento 2 vs Hybris based on usability, Magento seems to be accessible on a better note than the SAP Hybris eCommerce platform. As far as user experience is concerned, both platforms have their strengths.

With Magento, you get a simple UI free from distractions for your customers to enjoy unhindered shopping. On the other hand, Hybris comes with features such as bulk purchases, personalization features or repeat orders, easy checkout and others. Comparing the user experience aspects, you can conclude that Hybris is inclined mostly for B2B businesses, whereas Magento is ideal for B2B as well as B2C businesses!

4. Customer Support Flexibility

Customer Support Flexibility

When comparing Magento 2 vs Hybris, customer support proficiency can be the deciding factor. This is because running an eCommerce business demands the utmost consideration towards handling customer queries or complaints. Hybris might be one of the intense platforms for well-established eCommerce entrepreneurs, but it lacks certain popular support capabilities.

In the debate on Magento 2 vs Hybris, the former provides you with 24/7 phone support, email support, ticket submissions and live chat. On the other hand, Hybris offers you with such email and phone support capabilities. Thus, you cannot expect enhanced user satisfaction while relying on Hybris.

When you hire a Magento developer, you can also integrate multi-store support solutions, which means you can manage your diverse sales channels on a single dashboard. Thus, irrespective of where your customers are and which platform they used to raise a concern, you will be able to attend to them over a single dashboard.

Keeping aside the available support solutions, Magento also has a big community of developers and users, to help you come out of technical hassles easily. Without optimal customer experience, you cannot expect to win the competitive battle in the eCommerce industry. Therefore, whether you want to hire a Magento developer or a Hybris developer, let your desired customer support proficiency be the deciding factor.

Final Verdict 

Magento has indeed proven itself to be a better platform in most cases than Hybris. But still, they both are highly sought-after platforms in the eCommerce industry. Magento comes with immense B2C capabilities and less B2B proficiency. On the other hand, Hybris offers strong functionalities for B2B businesses on demand.

Hybris does come with some advanced features over Magento. But as far as pricing and scalability are concerned, Magento is the clear winner in this comparison. In addition to that, Magento is more popular than SAP Hybris in the eCommerce domain.

In the end, it is upon you to decide which platform would suit your business better!! May it be the market direction, financial ability or any other consideration, you must specify and tally them all with the comparison factors specified above. This way, you will eventually be able to specify if you must hire a Magento developer or a Hybris developer for your project. 

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