It is my pleasure to provide a commendation to Samir.
As you know we have engaged the services of Elsner through Samir under a support agreement and Samir has been working with us for the last month.
Yesterday morning we contacted Samir with an urgent problem that was having a severe impact on our customer. Samir was quickly on the job and worked on the issue throughout the day until, finally, a resolution was achieved late in the evening.
Throughout the process Samir demonstrated high technical skill and maturity along with strong problem solving capability. However it is his “lets work it out” attitude that carried the day. Our customer was highly impressed by Samir’s proactive approach.
We are glad to have Samir on board and look forward to working with him ongoing.