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Customer support is one of the most crucial aspects of the ecommerce business to earn the loyalty and trust of the customers and our VA will leave no stones unturned to offer unparalleled services to the customers, whether it is pre-sales or post-sales services. Addressing each query and questions of the customers help to strengthen the customer relationships, which, in the long run, increases a loyal customer base.

Some of the examples are mentioned below:

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We have a team of skilled and trained customer service executives who offer effective solutions to the customers and even notify the store owners about the issues and challenges customers are facing.

Looking for an eCommerce Virtual Assitant

Faq.

We are here to help you out with any ecommerce platform of your choice to take your business to the next level. We can customize any ecommerce platform of your choice to address your business requirements.

If you have your own multiple ecommerce store, you can still hire our expert Virtual Assistants to make all the processes and operations smooth and streamlined. However, when you are using a single wallet for multiple websites, you need to keep your priorities straight. You need to tell us which stores are your priorities and which are not.

Yes, we will sign a detailed service agreement with you mentioning all the key details including responsibilities of both the parties, a list of services, contract duration, deliverables, a delivery schedule, issues and complaints handling mechanism.

Once the contract is duly signed, we will initiate the procedure and the services will start within 24 hours. However, if you want to start as soon as the contract is signed, we can make it possible too.

Yes, you have the right to know where the hours are spent. We will provide you a detailed hourly report for each task performed by us.

It will be flexible as per your convenience. You can choose a monthly billing cycle or quarterly billing cycle

You can reach out to us at any given time at contact us page

When you pay instantly for the service plan you agreed upon, we will be able to offer some discount. Also, when you come up with additional service packages, we will give you discounts.

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